Warranty Service for Bicycle & E-Bike Manufacturers and Dealers
You sell bikes — we deliver the complete after-sales backend. From breakdown assistance and warranty management to full-service returns: We are your nationwide service network. Personal, digital and without fixed costs for your own workshops.
The Challenge
Your sales reach is nationwide — but what about your service? Building your own workshop network and digital processes is one of the biggest obstacles to sustainable growth for many manufacturers. Without scalable infrastructure, warranty claims and returns quickly become a logistical bottleneck.
The Solution
Bike-Engel® is the answer to complex after-sales processes. We handle your complete warranty and service management: from a personal 24/7 hotline and mobile on-site breakdown assistance to workshop logistics and returns management.
Fast. Digital. Nationwide
What we offer
Our Products
Bike Service Portal
The digital control centre for your after-sales service. Handle warranty claims entirely online — from initial damage reporting through automated communication to final approval. Our portal guarantees a transparent, legally compliant process and reduces your administrative workload to a minimum.
Learn moreBike-Engel Network
Your nationwide service presence with 800+ partner workshops. Immediate assistance wherever your customers need it. Our extensive network of certified specialists handles breakdown assistance, professional repairs, and replacement bike service — all coordinated centrally through the portal for maximum customer support with minimal internal effort.
Learn moreTarget Audience
Who is Bike-Engel for?
Manufacturers & Dealers
You manufacture or distribute bicycles or e-bikes and want to offer your customers first-class service across Germany — without the high fixed costs of running your own workshops or a large service team. Bike-Engel is your scalable solution for outsourcing after-sales processes efficiently while retaining full control over your brand quality.
Our SolutionReady to get started?
800+ partner workshops. Join now.
Developed by inactio solutions GmbH in Moers — for manufacturers and dealers who want to handle after-sales professionally.
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