After-Sales Service for Bicycle & E-Bike Manufacturers and Dealers
You sell bikes. We take care of the service after the sale. Breakdown assistance through our nationwide breakdown service network, service cases handled digitally via the Bike Service Portal, plus full-service returns management: personal, digital and without fixed costs for your own workshops.
Your After-Sales Service.
Nationwide. Around the Clock.
Starting Point
Why Bike-Engel® exists
The Challenge
Your sales reach is nationwide. But what about your service? Building your own workshop network and digital processes is one of the biggest obstacles to sustainable growth for many manufacturers. Without scalable infrastructure, service cases and returns quickly become a logistical bottleneck.
The Solution
Bike-Engel® is the answer to complex after-sales processes. We handle your after-sales service: from a personal 24/7 hotline and mobile on-site breakdown assistance to workshop logistics and returns management.
Fast. Digital. Nationwide
How it works
The Full-Service Solution for Manufacturers & Brands
One cycle, four stations: centrally managed through the Bike-Engel portal, delivered by 800+ partner workshops across Germany.
Service Portal
Report a case in the portal: every ticket is recorded digitally and stays fully traceable for you.
Diagnosis & Coordination
Bike-Engel reviews the case, makes the diagnosis and assigns the right workshop close to your customer.
Service & Repair
Mobile roadside assistance or a certified partner workshop: repairs happen right where your customer is.
800+ partners across GermanyLogistics & Returns
Replacement bike, return or transport: the return logistics run seamlessly through us and back to you.
Every step is documented in the portal. You keep full control without building your own service infrastructure.
What we offer
Our Products
Bike Service Portal
The digital control centre for your after-sales service. Handle service cases digitally: from initial damage reporting through automated communication to final approval. Our portal guarantees a transparent, legally compliant process and reduces your administrative workload to a minimum.
Learn moreBike-Engel® Network
Your nationwide service presence with 800+ partner workshops. Immediate assistance wherever your customers need it. Our extensive network of certified specialists handles breakdown assistance, professional repairs, and replacement bike service, all coordinated centrally through the portal for maximum customer support with minimal internal effort.
Learn moreTarget Audience
Who is Bike-Engel® for?
Bike-Engel is built for manufacturers and dealers of bicycles and e-bikes. You want to offer your customers first-class service across Germany, without the high fixed costs of running your own workshops or a large service team.
Bike-Engel is your scalable solution for outsourcing after-sales processes efficiently while retaining full control over your brand quality.
Our SolutionBike-Engel® is a fit if you …
- manufacture or distribute bicycles or e-bikes,
- want to offer nationwide service without building your own workshop network,
- want to outsource breakdown assistance, service cases and returns without giving up control.
Ready to get started?
800+ partner workshops. Join now.
Developed by inactio solutions GmbH in Moers, for manufacturers and dealers who want to handle after-sales professionally.
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