After-Sales Service for Bicycle & E-Bike Manufacturers and Dealers
You sell bikes or e-bikes. We handle breakdown assistance, service cases and workshop referrals. Personal, nationwide, without your own infrastructure.
Why manufacturers choose Bike-Engel
You focus on sales. We handle the rest.
Imagine this: a customer has a breakdown three months after purchase. Do they leave a bad review, or do they experience first-class service? We make sure it’s the latter.
No own workshops needed
You sell bikes or e-bikes, but have no workshop infrastructure in Germany? No problem. Over 800 partner workshops and mobile breakdown technicians are ready for your customers from day one.
Minimal effort for service cases
Breakdowns are reported via our personal 24/7 service hotline and service cases via the Bike Service Portal. All information is displayed through your dashboard.
Satisfied customers
Fast, personal assistance in a service situation is the decisive moment for customer loyalty. Anyone who feels well taken care of during a breakdown or service case becomes a loyal brand ambassador.
Get started immediately
No long lead times, no complex IT projects. We’ve designed Bike-Engel® so you’re fully operational within days.
How it works
From registration to resolution – digitally or personally via hotline.
Submit bike data
After the sale, you submit the bike data to the portal. Once, simple, automatable.
Customer completes Bike Pass
The buyer completes their personal Bike Pass in the portal: their digital protection document.
Breakdown: Immediate support via hotline
Breakdowns are reported directly via our 24/7 hotline so we can immediately coordinate assistance to your location.
Documentation & closure
All service cases are digitally documented afterwards: accessible in your dashboard at any time.
Important: when Bike-Engel® steps in
Bike-Engel helps after the bike has been delivered to the customer and unpacked. Our service practically starts after the first ride: when the bike is parked and then no longer works correctly. Whether at home, on the road or at work.
We are not the right contact for transport damage (e.g. the bike arrives damaged out of the box) or factory defects (e.g. a tyre defective on delivery, or the motor assistance never works even once). These cases belong directly with the retailer or manufacturer.
What you get: Your benefits at a glance
*Coverage for German bike customers applies to incidents within geographic Europe, countries bordering the Mediterranean, the Canary Islands, Madeira, and the Azores. Services are provided in each country subject to local availability and conditions.
Manufacturers & distribution partners already using Bike-Engel®
Active partners with proven results.
Product overview as PDF
All services at a glance: ready to share with your team or purchasing department.
Ready to get started?
Interested in a partnership?
If you’re looking for a solution for your after-sales service, let’s talk. We’ll walk you through the service process personally.
Get in touchWho’s behind it?
Bike-Engel® is a product of inactio solutions GmbH
Specialists in digital service solutions for the bicycle and e-bike industry. Active in the market for 4 years, developed and operated in Germany, headquartered in Moers on the Lower Rhine.
More about inactio