Quick help for Bike-Engel® members
Your bike came with the Bike-Engel package? Then you’re covered in the event of a breakdown: one call is all it takes.
In case of a breakdown
One call is all it takes.
As a registered member, you received your personal hotline number with your registration. Report your damage there and have your registration details ready, we’ll take care of everything else.
Don’t have the number to hand?
You’ll find your hotline number in the documents from your Bike-Engel registration.
Important: what Bike-Engel® is there for – and what not
Bike-Engel helps after your bike has been delivered and unpacked. Our service practically starts after your first ride: when the bike is parked and then no longer works correctly. Whether at home, on the road or at work.
For transport damage (your bike arrives damaged out of the box) and factory defects (e.g. a tyre defective from the start, or the motor assistance never working even once), we are not the right contact. Please get in touch directly with your retailer or manufacturer.
Your benefits
Your protection is already included in the purchase price
The Bike-Engel package came with your bike: so as a registered member, you’re automatically covered.
Service without ifs and buts
As a registered member, you use our mobile repair service free of charge.
Priority in an emergency
Our hotline is exclusively for registered Bike-Engel members: you won’t be stuck in an anonymous queue.
No bureaucracy
We handle the process with the manufacturer: you only need to have your membership details ready.
How it works
How you get help
Call the hotline
You report the defect via the Bike-Engel hotline and provide your registration details.
Service planning
Once your membership is confirmed, a mobile Bike-Engel (workshop van) is scheduled for you right away.
On-site repair or transfer
If a mobile solution isn’t possible, we take your bike to a Bike-Engel partner workshop.
Service management
Our team takes care of the repair and the billing of the service case.
€0 for you
The manufacturer’s cost coverage is settled directly via the bike service portal. Your membership guarantees that no costs arise for you.
Services
What’s inside your Bike-Engel® package
Hotline
If your bike is damaged, the hotline helps you and organises the right support.
Mobile breakdown assistance
If a mobile workshop helper is available, the hotline organises them. They’ll try to repair your bike directly on site.
Pick-up service
If there’s no mobile breakdown assistance nearby or the damage is too big, we take your bike to the nearest partner workshop.
Replacement bike
For the duration of the repair, a loan or rental bike can be provided to you.
Everything in writing
The complete overview of your premium service as a PDF – to save or print.
Download PDFGood to know:
The mobile service applies where access is possible, i.e. on publicly accessible, paved roads.
Your Bike-Engel membership runs for 24 months and does not renew automatically. You’ll be informed in good time before it expires.
Are you a manufacturer or retailer? This way to the solution for your business.