The Bike Service Portal
The cloud-based platform for the digital processing of all warranty and service processes – for manufacturers, dealers and workshops.
The digital core
All warranty cases. One platform. Full control.
The Bike Service Portal digitises the entire warranty process — from damage reporting through personal case management to legally compliant documentation.
Manufacturers and dealers stay in control at all times — no paperwork, no in-house service team required.
How a warranty case works
From initial report to full resolution — digitally or via personal hotline.
Bike Pass
The end customer completes their personal Bike Pass in the portal.
Report
In the event of a breakdown or defect, the customer contacts us via the 24/7 hotline.
On-Site Assistance
A mobile breakdown technician is dispatched directly to the customer’s location.
Workshop if Needed
If the issue cannot be resolved on-site, we arrange transport to a certified partner workshop.
Documentation
Service and warranty cases are consolidated and made available to you in your service dashboard.
What the portal means for you
Minimal Effort
Breakdowns are reported via our hotline and documented digitally afterwards.
Full Transparency
Every service case is visible in your dashboard — status and progress available at any time.
Scalable
The portal grows with your volume — no matter how many bikes you sell.
Legally Compliant
All warranty cases are documented in accordance with GDPR and German law.
Get Started Immediately
No IT integration required. New manufacturers are onboarded within days.
Europe-Wide Coverage for Your Customers*
German bike customers are covered even when travelling abroad in Europe.
*Coverage for German bike customers applies to incidents within geographic Europe, countries bordering the Mediterranean, the Canary Islands, Madeira, and the Azores. Services are provided in each country subject to local availability and conditions.
Ready to get started?
Want to see the Service Portal in action?
We’d be happy to walk you through the features and benefits in a short online meeting — personal and no obligation.
Book a demo