This contact form is for business customers only (manufacturers & dealers).

Do you have a breakdown with your bike or e-bike? Please contact the dealer or manufacturer you bought your bike from – that’s where your Bike-Engel service runs. We’re unable to handle individual end-customer breakdown cases through this form.

How Bike-Engel breakdown help works →

Contact

Get in touch, we look forward to hearing from you.

Are you a bicycle or e-bike manufacturer, importer or online retailer looking to handle breakdown assistance and service cases professionally? We usually get back to you within one business day.

Request a quote You’d like to know what Bike-Engel costs and delivers for your business.
Book a demo We’ll show you the service portal live, in a short online appointment.
Discuss a partnership You’d like to integrate the Bike-Engel network into your product or brand.
1 SubmitYou will instantly receive an automatic confirmation.
2 Personal replyUsually within one business day.
3 Demo or offerOnline demo, quote or callback, whatever suits you best.








    800+ partner workshops across Germany · Trusted by LLOBE Bikes & Maxtron Bikes

    Tip: After submitting, please also check your spam folder.

    Frequently Asked Questions

    Answers to the most important questions before your first contact.

    Who is Bike-Engel suitable for?
    Bike-Engel is exclusively aimed at B2B manufacturers: bicycle and e-bike manufacturers, importers and online retailers. We do not work directly with end customers or individual workshops.
    How fast is the onboarding?
    As a new manufacturer you’ll typically be up and running within a few days. No IT integration or technical infrastructure is required on your side: we take care of everything.
    What are the costs?
    Pricing depends on your volume and scope of services. Request a no-obligation quote via the form. We’ll put together an individual offer for you.
    Does it work outside Germany too?
    Yes. German customers are also covered when travelling in Europe: Breakdown and service cases can be reported via our hotline or the portal. Processing is carried out subject to local availability.
    What happens after submitting the form?
    You’ll immediately receive an automatic confirmation. Our team will get back to you personally, usually within one business day, either by email or for a brief initial call.

    More questions? Write to us directly: sales@inactio.de

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